Best in class warranty
We are committed to delivering high-quality, durable products. Our comprehensive luggage warranty includes coverage for manufacturing defects in materials and workmanship, as well as damage caused during flight or transport, including cracks, breakages, and wheel damage. Simply file a claim, and we'll replace it for you free of charge, it's just that simple, guaranteed.
Our quality promise
Rigorous Quality and Durability Testing
Each luggage set is subject to rigorous testing to ensure top-notch quality and durability. Our testing process includes:
- Wheel Endurance: Assessed for smooth rolling and long-lasting performance.
- Wheel Drop Tests: Conducted with multiple drops using varying weights to simulate real-world usage.
- Trolley Resistance Test: The extending handle is tested multiple times to ensure durability.
- Tumble Test: Simulates rough handling to guarantee protection for your belongings.
Suitcases Warranty Period
Our suitcases are backed by a 10-year warranty, offering extended protection and peace of mind for your travels.
What’s Included
- Defects in material and workmanship.
- Damage caused during flight or transport, such as cracks, body breakages, and wheel damage.
What’s Not Included
- Repairs conducted by unauthorized personnel.
- Normal wear and tear.
- Shipping costs for repairs or replacements.
Advice for Transport Damage
Immediately inspect your suitcase after transport handling. For damage during transport, we recommend you promptly file a claim with the responsible carrier.
Eligibility
This warranty is valid for the original purchaser or gift recipient.
Claim Process
For warranty claims, submit pictures or a short video with a brief description of the issue. We aim to resolve claims within 7 days of receipt.
Legal Rights
This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
Please enter your details below to file a claim: